Effective Date: 10/01/2015
Collection of Information
We collect personal information from you when you provide it to us, including by providing information to us to find a treatment facility, or when you contact us. This information may include, for example, your email address, name, telephone phone number, or mailing address.
When you visit the Website, we may collect certain non-personal information from you, including your Internet Protocol (IP) address, the date and time of your visit, browser type, operating system, the specific web pages visited during your connection, and the domain name from which you accessed the Website. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Website, the areas or pages of the Website that you visit, the amount of time you spend viewing the Website, the number of times you return to the Website and other clickstream data. We may also use non-personal information for statistical analysis, research, and other purposes.
We may also use web beacons on the Website, in our emails and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your Site visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Website. Web beacons help us analyze our Website visitors’ behavior and measure the effectiveness of the Website and our advertising. We may work with service providers that help us track, collect and analyze this and other site usage information.
We may combine the non-personal information we collect, such as through cookies and web beacons, with other information we have collected from you.
Use of Information
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by emailing us at firstname.lastname@example.org, or by following the instructions contained in the messages you receive.
Disclosure of Information
While Substance.com seeks to share personally-identifying information with companies that follow appropriate privacy policies, it does not bear any responsibility for the actions and policies of such third parties. If you prefer that we not share your information with third parties, you may “opt out” by contacting us with that request. You should be aware that any information you post on a bulletin board, forum, comment space, or “chat” room or that you otherwise specifically and knowingly disclose during the use of the Site, may be directly collected and used by third parties. As a result of disclosing such information, you may be subject to unsolicited email. You should have no expectation of privacy with respect to your communications through the forums or your profile should you choose to list this information.
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from Website visitors. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
Substance.com will use reasonable means to protect the privacy of the information you send us by email. However, because of the risks outlined below, Substance.com cannot guarantee that email communications will be confidential. Additionally, Substance.com will not be liable in the event that you or anyone else inappropriately uses your email.
Interest Based Advertising
We may partner with ad networks and other ad serving providers (“Advertising Providers”) who serve ads on behalf of us and others on non-affiliated sites. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your visits to this site and elsewhere over time.
You may visit www.aboutads.info to learn more about this type of advertising and how to opt-out of this form of advertising by companies participating in the Digital Advertising Alliance (“DAA”) self-regulatory program. Note that electing to opt-out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. In addition, note that if you use a different browser or erase cookies from your browser, you may need to renew your opt-out choice.
We do not direct the Website to, nor do we knowingly collect any personal information from, children under the age of thirteen.
Your California Privacy Rights
California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us by emailing email@example.com.
Third Party Websites